Poppy And Ned

Gift Wrapping

Every order is packaged in a beautiful Poppy and Ned gift box with the exception of sale items.

Deliveries

At Poppy and Ned, we make every effort to ensure your purchase gets to you quickly, safely and in the most cost effective way possible.

All orders for UK mainland delivery placed before 2pm will be dispatched the same day and arrive at the specified delivery address next working day. Orders placed after 2pm will be dispatched the next working day. We make a charge of £4.50 for all mainland UK deliveries: the table below details all delivery charges. All purchases will require a signature on delivery.

International Delivery

We are able to deliver to most countries in the world. Depending on your location, international delivery takes between 4-14 working days. Poppy and Ned London are unable to calculate local customs and sales tax for international deliveries. You may be notified by your local customs authority once your order has reached your country and they may apply customs and sales tax which must be paid before you receive your goods. Please note that any delays due to customs are beyond our control.

If you require any further information about ordering online and delivery information, then please contact us on +44 (0)1636 525551 or via email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Cancellation and Returns Policy

We constantly strive to ensure that the products we bring to your door are of the highest quality. However if, for any reason, you are not entirely satisfied with our product, we are happy to exchange or refund items that are sent back to us within 10 days (UK) or 14 days (International) - all we ask is that you return items in a saleable condition, unworn, with the original packaging and labelling intact. A refund or exchange will not be issued for items which fail to meet our standards set forth above.

Please return item with proof of purchase, in perfect condition. You must send returns back by Special Delivery to ensure that we receive them. We cannot be held responsible for items that go missing in the post.

Please note, Poppy and Ned cannot refund shipping and/or delivery charges whether they are within the UK or abroad. International customers be aware that all international customs duties and sales taxes cannot be refunded. All items purchased on the Poppy and Ned web site must be returned to head office at the responsibility of the sender. Poppy and Ned cannot be held responsible for items lost or delayed when being returned.

Thank you

Cancellation

If you wish to cancel your order you can notify us by email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it before items are dispatched; or where goods have already been dispatched to you, by returning goods to us. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange product as required. In the event that the product has been used or damaged by you in any way, the rights to return the goods to us will not apply.

The costs of returning goods to us shall be borne by you.

Returns

If you change your mind about your purchase, please return the unused goods to us with the original till receipt within 14 days, and we will offer you an exchange or a credit note. This does not affect your legal rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.'

In the event of refunded return, we require that you return the new and unused goods to us with all the original labelling attached within 4 days (UK), 14 Days (International) of receiving the goods. New and unused means there are no marks on the item or wear on the tags and the item has been returned to us in its saleable condition. Poppy and Ned will not accept returns for any non-faulty items that have been worn, washed and/or tags removed.

Upon receipt of an order, if any item has been received with no tags, customers should notify us (by phone or email) on the same day if they wish to return. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags.

Exchange

In the event of an exchange, items are subject to product availability and the customer will incur any shipping costs for returning items to be exchanged. We can only exchange an item for a different size, style, and colour subject to our stock availability. All exchange enquiries can be made by contacting us on This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check back at head office.

All UK exchanges are subject to a £4.50 return delivery charge and overseas as itemised in our delivery charges.

How to proceed with your return or exchange

Please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it to advise that you would like to make a return or exchange. Indicate whether you would like to make a return or exchange and state the desired item(s), size, colour etc. Exchanges will be subject to our stock availability.

Securely wrap and package the item with a note detailing your request and send to our head office address.

Please send your return or exchange to: Poppy and Ned c/o PO Box 9867, Newark, Nottinghamshire  NG24 9HJ UK. Send all items insured and/ or Special Delivery as we cannot take responsibility for packages lost in transit.

Receiving a refund

Once your package has been returned to us within the above stated timeframe unless otherwise authorised by the directors at Poppy and Ned, your refund request will be processed. Each item will undergo a quality control check and once verified your refund will be processed. All undamaged, correctly returned products will be credited to the original purchaser’s credit card including VAT for all EU country customer excluding shipping charges. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Poppy and Ned.

Please note: If we receive your return in a condition which we feel is not fit for exchange or refund we shall get in touch with you to discuss proceedings. Poppy and Ned reserves the right to refuse a return or exchange for any item sent back in a condition where the item has been used or damaged. Only Items which Poppy and Ned can confirm as new and unused will be eligible for a return or exchange, in that they have reached our returns department within the time frame outlined above. Poppy and Ned will not accept returns or exchange goods for any non-faulty items that have been worn, washed and/or with tags removed.

A refund or exchange will not be issued for items which fail to meet our standards set forth above.

Gift returns

If you have received a Poppy and Ned item as a gift which is not satisfactory, then you can return it in exchange for another product. In the event of a gift return, we require that you return the new and unused goods to us with all the original labelling attached within 14 days (UK), 21 days (International) of receiving the goods. Please simply follow the procedures for exchanges as set forth above. Please be aware that you will be required to pay any difference in cost and any additional shipping charges.

Office Hours: Monday- Friday 09.00 – 17.00

The provisions of this policy do not affect your statutory rights.